Return Policy

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Though all efforts are taken to ensure that our customers are kept happy and that only good quality product reach them intact. Sometimes, in rare cases, our customers may face some issues. We encourage our esteemed customers to bring to notice such incidences by submitting the ticket online.

Kindly note our return policy below. It is deemed that you have read our return policy and accept the same.

  1. The items purchased can be exchanged only in exceptional conditions termed below.
  2. No Return. The items once purchased can be returned only in exceptional conditions.
  3. Refund process will be initiated only when Swayam Stores team is convinced that the grievance of the customer is genuine.
  4. It is advised that the customer should shoot unboxing video first and produce the same as evidence in case of any dispute. No return / exchange / refund shall be made without concrete / conclusive proof.
  5. Only defective items will be returned / exchanged / refunded.
  6. Swayam Stores shall be responsible for any damage to the product from the Courier company during transit. Such products shall be returned/ exchanged / refunded.
  7. Delivery process within 8 working days
  8. Shipping charges as applicable